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Terms & Conditions

Welcome to Crazy Collars! By using our website, you’re agreeing to the terms below, so please have a quick read. If you don’t agree, it’s best not to use the site.

1. The Basics

  • Who we are: Crazy Collars owns and runs this website (ABN 98727586388). 
  • Your agreement: By browsing or buying from us, you’re agreeing to these terms.
  • Changes: We may update these terms from time to time. If you keep using the site, that means you’re happy with the changes.

2. Using Our Website

  • You need to be 18 or older, or have a parent/guardian involved. 
  • Please don’t: 
    • Use the site for anything illegal 
    • Try to hack or access things you shouldn’t 
    • Mess with how the website works 
    • Copy our content using bots or automated tools 
  • If you create an account, you’re responsible for keeping your details safe and for anything that happens under your account.

3. Orders & Payments

  • Availability: Sometimes items sell out or get discontinued — we can’t guarantee everything will always be in stock. 
  • Pricing: All prices are in AUD and include GST (unless stated otherwise). Prices can change anytime. 
  • Payment: You must use a valid payment method that you’re authorised to use.
  • Orders: We can cancel or refuse orders if something isn’t right (like pricing errors)

4. Shipping & Delivery

  • We ship to selected locations — costs and delivery times are shown at checkout. 
  • Delays can happen (couriers, customs, etc.), and these are outside our control. 
  • For international orders, any customs fees or taxes are your responsibility.

5. Returns & Refunds

  • For all the details, check out our Refund Policy.

6. Our Content

  • Everything on this site (images, logos, text, designs) belongs to Crazy Collars. 
  • Please don’t copy, reuse, or distribute anything without our permission.

7. Liability

  • To the extent allowed by law, we’re not responsible for any damages or losses from using our website or products. 
  • We do our best to keep everything accurate, but we can’t guarantee everything on the site will always be perfect or up to date.

8. Indemnity

  • You agree to indemnify and hold Crazy Collars, its affiliates, employees and agents harmless from any claims, damages, losses, liabilities and expenses (including legal fees) arising from your use of the web site or any breach of these terms.

9. Governing Law

These terms are governed by the laws of Queensland, Australia.

10. How Our Policies Work Together

  • These Terms & Conditions are the main rules for using our website and buying from us. 
  • If anything conflicts between policies, this is the order that applies (highest to lowest):

    1. Terms & Conditions 
    2. Warranty Policy 
    3. Refund & Returns Policy 
    4. Shipping Policy 
    5. Other website policies 
    6. Product pages, FAQs, emails, social media, etc. 
  • If something is unclear, we’ll interpret it in a way that best protects Crazy Collars, within the law.

11. Need Help?

  • Got questions? Reach out to our customer service team anytime — we’re here to help!

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