Refund Policy
We want you to love your purchase, but if something’s not right, we’re here to help. Here’s how our refund process works.
Refund Eligibility
- You can request a refund within 14 days of delivery.Â
- Items must be unused and in original condition.Â
- You’ll need proof of purchase (like your order confirmation or receipt).
Please note:
- We don’t accept returns if the product has been altered, modified, or tampered with in any way (by you or anyone else).Â
- Any changes to the product will void warranties and make it ineligible for a refund, replacement, or repair.Â
How to Request a Refund
- Get in touch: Email our customer service team with your order number and reason for return.
- Follow instructions: We’ll send you the return details, including where to send your item.
Return Shipping
- Return shipping costs are your responsibility.Â
- We recommend using a tracked shipping service, as we can’t guarantee we’ll receive your return otherwise.
Refund Processing
- Once we receive and inspect your item, we’ll let you know if your refund is approved.Â
- If approved, your refund will be processed within 7–10 business days back to your original payment method.Â
- If it’s taking longer, check with your bank or card provider as processing times can vary.
Change of Mind Returns & Fees
- If your item is returned and no fault is found, it will be treated as a change-of-mind return.Â
- In this case, a 65% inspection and restocking fee will be deducted from your refund.Â
- This covers handling, inspection, repackaging, admin, and the fact the item can’t be resold as new.
Need Help?
If you have any questions or need a hand, feel free to reach out to our customer service team — we’re always happy to help
